Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Installing Desktop Applications

March 31, 2014

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Error/Event and Debug Logs

The CAD event/error and debugging logs can help you discover where problems exist if 
you experience difficulties in installing the CAD desktop applications. You must enable 
logging from the command line prompt for all new installs and most upgrade 
scenarios. The exception to this requirement is the client-side automated update 
feature.

For detailed information on logs and debugging, see Chapter 4, “Logs and 
Debugging”, in the Cisco CAD Troubleshooting Guide.

Installing Cisco Desktop Administrator

1. From the desktop on which you want to install Cisco Desktop Administrator, 

access the following URL, where <CAD server> is the IP address of the server 
on which the CAD base services are installed.

http://<CAD server>:8088/TUP/CAD/Admin.htm

The Cisco Desktop Administrator installation web page appears.

2. Follow the instructions on the web page to install the application.

Installing Agent Desktop and Supervisor Desktop

1. From the desktop on which you want to install Agent Desktop or Supervisor 

Desktop, access the following URL, where <CAD server> is the IP address of 
the server on which the CAD base services are installed:

http://<CAD server>:8088/TUP/CAD/Install.htm

The Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco Agent 
Desktop—Browser Edition Installation web page appears.

2. Follow the instructions on the web page to install the selected application.

Installation Notes

■

When you install Supervisor Desktop, Agent Desktop is installed 
automatically. Both applications are needed for a supervisor to use all the 
functionality of Supervisor Desktop.

■

If you attempt to install Supervisor Desktop on a computer that already hosts 
Agent Desktop, you will receive error messages that a conflicting application 
has been detected. You must first uninstall Agent Desktop to avoid this.