Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
108
March 31, 2014
Upgrade Notes
■
During an upgrade, the CAD desktop clients and CAD base servers must all be
at the same version. CAD desktop clients and CAD base servers must also be
at the same major and minor release version as the PG, CTI server, and
CTI OS server. The CAD desktop clients and CAD base servers cannot be at a
higher maintenance release version than the PG, CTI server, and CTI OS
server.
at the same version. CAD desktop clients and CAD base servers must also be
at the same major and minor release version as the PG, CTI server, and
CTI OS server. The CAD desktop clients and CAD base servers cannot be at a
higher maintenance release version than the PG, CTI server, and CTI OS
server.
■
Any work sites configured for the Agent Desktop integrated browser in
CAD 6.0(2) or 7.0 will become work flow browser tabs in CAD 8.5, The first tab,
which is reserved for a supervisor push page, is automatically set to
www.cisco.com.
CAD 6.0(2) or 7.0 will become work flow browser tabs in CAD 8.5, The first tab,
which is reserved for a supervisor push page, is automatically set to
www.cisco.com.
■
In CAD 7.1 or higher, reason codes are created and maintained in Unified ICM.
Any reason codes that you created using Desktop Work Flow Administrator in
previous versions of CAD will be lost in an upgrade. To continue using
previously-created reason codes, re-create them in Unified ICM.
Any reason codes that you created using Desktop Work Flow Administrator in
previous versions of CAD will be lost in an upgrade. To continue using
previously-created reason codes, re-create them in Unified ICM.
■
All reserved reason codes are automatically enabled in CAD 8.5.
■
Enterprise data fields and field layouts are created and customized in Cisco
Desktop Administrator (Services Configuration > Enterprise Data > Fields). If
you edited default Enterprise data fields or layouts, then your changes will be
lost after an upgrade. The default fields will revert back and must be
re-configured after an upgrade. However, any custom fields that you created
will remain after an upgrade.
Desktop Administrator (Services Configuration > Enterprise Data > Fields). If
you edited default Enterprise data fields or layouts, then your changes will be
lost after an upgrade. The default fields will revert back and must be
re-configured after an upgrade. However, any custom fields that you created
will remain after an upgrade.
■
When upgrading from CAD 7.2 or higher, all phone books (personal, work flow
group, and global) are preserved.
group, and global) are preserved.
■
Wrap-up data from previous CAD versions will be enabled at the work flow
group level and disabled at the global level. It can be enabled later at the
global level as needed.
group level and disabled at the global level. It can be enabled later at the
global level as needed.
7.2
BR
BR
OT
BR
7.5
BR
OT
OT
7.6
OT
OT
8.0
OT
KEY:
BR = backup and restore method
OT = over the top method
ST = staged method through CAD 7.2
BR = backup and restore method
OT = over the top method
ST = staged method through CAD 7.2
Table 12.
CAD upgrade paths (cont’d)
Upgrading
From:
Upgrading To:
7.0
7.1
7.2
7.5
7.6
8.0
8.5