Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
March 31, 2014
107
Upgrading from a Previous Version
of CAD
Overview
There are three methods to upgrade to a newer version of CAD, depending on which
version of CAD you currently use. These methods are as follows:
version of CAD you currently use. These methods are as follows:
■
Backup and restore method. In this method, you back up the existing
configuration data, uninstall CAD and install the new CAD version, and then
restore your saved data (see
configuration data, uninstall CAD and install the new CAD version, and then
restore your saved data (see
■
Over the top method. In this method, you install the newer CAD version over
your existing version (see
your existing version (see
).
■
Staged method. This method is required when you are upgrading from a
version earlier than CAD 7.2 to a version later than CAD 7.2. In this method,
you use the backup and restore method to upgrade from your current version
to CAD 7.2, and then use the backup and restore method or the over the top
method to upgrade from CAD 7.2 to the newer version, as per
version earlier than CAD 7.2 to a version later than CAD 7.2. In this method,
you use the backup and restore method to upgrade from your current version
to CAD 7.2, and then use the backup and restore method or the over the top
method to upgrade from CAD 7.2 to the newer version, as per
.
It is recommended that you upgrade the CAD services only when no CAD users
(agents, supervisors, and administrators) are logged into the system. If users are
logged in, they might receive error messages when the services go offline during the
upgrade.
(agents, supervisors, and administrators) are logged into the system. If users are
logged in, they might receive error messages when the services go offline during the
upgrade.
The CAD upgrade paths are detailed in
.
Table 12.
CAD upgrade paths
Upgrading
From:
Upgrading To:
7.0
7.1
7.2
7.5
7.6
8.0
8.5
6.0
BR
BR
BR
ST
ST
ST
ST
7.0
OT
OT
ST
ST
ST
ST
7.1
OT
BR
BR
ST
ST