Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Backup and Restore

March 31, 2014

117

Restoring CAD Data

The process for restoring your CAD configuration data and recordings is outlined here. 
After you have upgraded or reinstalled the CAD services, the CAD Configuration Setup 
utility runs. Part of the CAD Configuration Setup utility is restoring backed-up data. 

1. In the Recording and Statistics Service Database window, select Restore 

recording metadata (BackupDB) and enter:

■

The path where the recording metadata backup file created by the 
BackupDB utility is saved

■

The path where the backup audio files created by the CDBRTool utility are 
saved

NOTE:  You cannot restore to a flat file system from a SQL system, only 
from a SQL system to a SQL system. You can restore from a flat file 
system to a flat file system. You can also import flat files into a SQL 
system. See 

 for 

more information.

This restores the recording metadata and recordings. See 

for more information.

2. In the Restore Backup Data window, answer Yes and enter the path where the 

backup files created by the CDBRTool utility are saved. 

This restores the CAD services LDAP (Directory Services) database. (See 

for more information.)

NOTE:  In a redundant system, restore data only on Side A. The 
restored data will be replicated on Side B the next time the two sides 
are synchronized.

1. On the server hosting the CAD base services, run the CDBRTool utility (see 

). The CAD services LDAP configuration data 

and the recordings are restored.

2. On the server hosting the Recording and Statistics service, run the 

InstallRestoreDB utility (see 

). The 

recording metadata is restored.