Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
42
March 31, 2014
Modifying the Database Size Limit
When the CAD services are installed on the server, the maximum database size for
CAD is limited to 2GB. However, you can modify the database size as needed.
CAD is limited to 2GB. However, you can modify the database size as needed.
To modify the database size limit:
1. Click Start > All Programs > Microsoft SQL Server 2005 > SQL Server
Management Studio Express. The Microsoft SQL Server Management Studio
Express window appears.
Express window appears.
2. Click New Query and select the CADSQL named instance from the drop-down
list to connect to the CADSQL named instance.
3. In the query pane, enter the following SQL statements and click Execute. In
this sample, the database size is reset to 1000 GB.
use master
alter database fcrassvr
modify FILE (NAME=FCRasSvr_Data,MAXSIZE=1000GB)
4. After executing the SQL statement, close the SQL Server Management Studio
Express window.
Upgrading From Earlier Versions of CAD
When upgrading to CAD 8.5 and a flat file implementation from earlier versions of
CAD, all previous data is lost.
CAD, all previous data is lost.
NOTE: Agent state data is purged after one day and call log data is
purged after seven days. Even though data from a previous version of
CAD is lost after an upgrade, after one day you will have a complete
set of agent state changes and after seven days a complete set of call
log data for real time reports.
purged after seven days. Even though data from a previous version of
CAD is lost after an upgrade, after one day you will have a complete
set of agent state changes and after seven days a complete set of call
log data for real time reports.
The metadata associated with recordings will also not be migrated to flat files when
upgrading. Any recordings made before the upgrade will not be available for playback
in Supervisor Record Viewer after the upgrade. However, you can use the raw2wav
utility to convert the recordings to WAV format so they can be played back with any
media player that supports the WAV format. See “Converting Recordings from *.raw to
*.wav Format” in the Cisco CAD Troubleshooting Guide for more information on using
this utility.
upgrading. Any recordings made before the upgrade will not be available for playback
in Supervisor Record Viewer after the upgrade. However, you can use the raw2wav
utility to convert the recordings to WAV format so they can be played back with any
media player that supports the WAV format. See “Converting Recordings from *.raw to
*.wav Format” in the Cisco CAD Troubleshooting Guide for more information on using
this utility.
For more information on upgrading CAD, see