Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
132
March 31, 2014
Changing the Default Authentication URL
The default URL used for authentication is the best setting for most contact centers. If
your contact center needs IP Phone Agent screens to be refreshed more quickly,
changing the default URL to the IP Phone Agent authentication URL on the CAD server
might provide better performance with IP Phone Agent. Note that improved
performance is not guaranteed, however, and other applications that use this URL for
authentication might even slow down.
your contact center needs IP Phone Agent screens to be refreshed more quickly,
changing the default URL to the IP Phone Agent authentication URL on the CAD server
might provide better performance with IP Phone Agent. Note that improved
performance is not guaranteed, however, and other applications that use this URL for
authentication might even slow down.
NOTE: If either the CAD server is down or the Tomcat service (which
runs on the CAD server) is down, authentication will fail.
runs on the CAD server) is down, authentication will fail.
You can change the URL used for authentication either for all IP phones as a group or
for one or more IP phones individually. The advantage to changing the URL for all
IP phones is that you only need to make the change once. Note that a global change
will affect every IP phone and application that requires authentication. The advantage
to changing the URL for one or more IP phones individually is that you can choose the
specific phones you want to configure. Note that you must repeat the configuration
process for every IP phone separately, however.
for one or more IP phones individually. The advantage to changing the URL for all
IP phones is that you only need to make the change once. Note that a global change
will affect every IP phone and application that requires authentication. The advantage
to changing the URL for one or more IP phones individually is that you can choose the
specific phones you want to configure. Note that you must repeat the configuration
process for every IP phone separately, however.
To change the authentication URL for all IP phones as a group:
1. Log into Unified CM Administration.
2. Choose System > Enterprise Parameters. The Enterprise Parameters
Configuration window appears.
3. In the Phone URL Parameters section, change the value of the URL
Authentication parameter to the following, where <Tomcat> is the IP address
of the CAD server on which Tomcat is running.
of the CAD server on which Tomcat is running.
http://<Tomcat>:8088/ipphone/jsp/sciphonexml/IPAgentAuthenticate.jsp
NOTE: The URL is case sensitive.
4. Click Save. A dialog box appears, telling you to click on the Reset Phone
button to have the changes take effect.
5. Click OK. The dialog box closes.
6. Click Reset. The Device Reset window appears.
7. To restart the device without shutting it down, click Restart. To shut down the
device and bring it back up, click Reset.