Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

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Cisco CAD Installation Guide
14
March 31, 2014
CAD-BE
The following table lists the features that are available in each feature level of CAD-BE. 
Features that are not listed here are in all three feature levels.
IP Phone Agent
The following table lists the features that are available in each feature level of 
IP Phone Agent. Features that are not listed here are in all three feature levels.
Table 2. 
CAD-BE features 
Feature
Standard
Enhanced
Premium
Agent-initiated call recording
Cisco IP Communicator support
Cisco Unified Mobile Agent support
Enterprise data thresholds
Event-triggered work flows
HTTP Get action
Integrated browser
Voice Events
Reason codes
Task buttons
Wrap-up data
Table 3. 
IP Phone Agent features
Feature
Standard
Enhanced
Premium
Agent-initiated recording
Enterprise data
Reason codes
Skill group data
Wrap-up data