Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
CAD 8.5 Feature Levels
March 31, 2014
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CAD 8.5 Feature Levels
There are three feature levels of CAD 8.5: Standard, Enhanced, and Premium. The
following tables list the features available in Cisco Agent Desktop (Agent Desktop),
Cisco Agent Desktop–Browser Edition (CAD-BE), Cisco IP Phone Agent, Cisco
Supervisor Desktop (Supervisor Desktop), and Cisco Desktop Administrator (Desktop
Administrator).
following tables list the features available in Cisco Agent Desktop (Agent Desktop),
Cisco Agent Desktop–Browser Edition (CAD-BE), Cisco IP Phone Agent, Cisco
Supervisor Desktop (Supervisor Desktop), and Cisco Desktop Administrator (Desktop
Administrator).
Agent Desktop
The following table lists the features available in each feature level of Agent Desktop.
Features that are not listed here are in all three feature levels.
Features that are not listed here are in all three feature levels.
Table 1.
Agent Desktop features
Feature
Standard
Enhanced
Premium
Agent-initiated call recording
●
●
Agent-initiated chat
●
●
●
Cisco IP Communicator support
●
●
●
Cisco Unified Mobile Agent support
●
●
●
Cisco Unified Outbound Dialer
●
●
Cisco Unified Presence Server integration
●
●
●
Enterprise data thresholds
●
●
Event-triggered workflows
●
●
HTTP Post/Get action
●
Integrated browser with multiple tabs
●
IPC Receive action
●
Phone books
●
●
Reason codes
●
●
●
Task buttons
●
●
Timer action
●
●
Wrap-up data
●
●
●
Agent Events – Time of Day
●
CTI OS Record action
●
●