Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
34
March 31, 2014
Supported IP Phones
For a list of IP phones that are supported with Agent Desktop, CAD-BE, and IP Phone
Agent, see the Unified CCE Software Compatibility Matrix for 8.5(x). This document is
available at:
Agent, see the Unified CCE Software Compatibility Matrix for 8.5(x). This document is
available at:
NOTE: Unified CCE does not support Internet Protocol version 6 (IPv6)
agent phones and requires agents to use IPv4 phones only.
agent phones and requires agents to use IPv4 phones only.
Caveats on Using a Cisco 7920 Wireless Phone
Only SPAN port monitoring can be used with the 7920 wireless IP phone. The port that
is to be included in the SPAN is the one to which the access point is wired.
is to be included in the SPAN is the one to which the access point is wired.
Due to the nature of the 7920 phone’s mobility, there are certain conditions under
which monitoring and/or recording calls might result in gaps in the voice:
which monitoring and/or recording calls might result in gaps in the voice:
■
Agent to agent conversations when both agents are using the same wireless
access point
access point
■
When an agent roams from one monitoring domain to another
The 7920 phone is not supported as a second line appearance for an agent’s wired
phone.
phone.