Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

32

March 31, 2014

Mozilla Firefox

Mozilla Firefox is a supported browser for use with CAD-BE. Consult the document, 
Hardware and System Software Specification (Bill of Materials) for Cisco Unified 
ICM/Contact Center Enterprise & Hosted, for information on supported versions of 
Firefox (see 

 for the document URL).

Microsoft SQL Server 2005 Standard or Enterprise Edition

Some historical data that appears in Cisco Agent Desktop and Cisco Supervisor 
Desktop is kept in flat files on the CAD server. However, if desired, this data can be 
managed with an onboard SQL Server 2005 instance. For information on choosing a 
method of data storage, see 

.

OpenLDAP

System configuration data is maintained using OpenLDAP V2.4.16 Directory Services 
on the CAD server.

CTI OS

Computer Telephony Integration Object Server (CTI OS) must be installed on the 
CTI server before installing the CAD services. You might want to edit several registry 
keys to enable Agent Desktop to receive all CTI events. See 

 for information on changing these registry keys.

Consult the document, Hardware and System Software Specification (Bill of 
Materials) for Cisco Unified ICM/Contact Center Enterprise & Hosted, for information 
on supported versions of CTI OS (see 

 for the 

document URL).

Monitoring Requirements

CAD supports both CAD-based (agent-based) monitoring and Unified CM-based 
(call-based) monitoring. CAD-based monitoring can be implemented either through the 
desktop or the server.

NOTE:  If Unified CM-based monitoring is used, CAD-based recording 
services are not available.

The type of monitoring that is used is specified when CTI OS is installed. CAD uses 
either Unified CM-based or CAD-based monitoring, not both. Supervisor Desktop 
automatically determines which kind of monitoring is used when it is launched.

NOTE:  CAD-based monitoring requires codecs G.711 and G.729.