Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
68
March 31, 2014
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The user must have read and write privileges and an account on the ICM
Admin Workstation computer.
Admin Workstation computer.
Select the connection type, TCP/IP or Named Pipes.
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If TCP/IP (recommended), enter the port number used to connect to the
database.
database.
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If Named Pipes, the field is greyed out. The pipe name is automatically
generated based on the above fields.
generated based on the above fields.
Additional Considerations for Modifying Configuration Settings
If you are using NT Authentication and change the ICM Login ID or Password on one
side, the change will replicate to the other side. However, you must also run the CAD
Configuration Setup utility on the other side and click Apply to save this setting to
ensure that the Windows Services user is updated properly also.
side, the change will replicate to the other side. However, you must also run the CAD
Configuration Setup utility on the other side and click Apply to save this setting to
ensure that the Windows Services user is updated properly also.
If you change the connection type settings after initial configuration, you must restart
each Recording and Statistics service and the Sync service to ensure that the change
is registered with them properly.
each Recording and Statistics service and the Sync service to ensure that the change
is registered with them properly.