Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Configuring CAD Client MSI Files

March 31, 2014

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An inspection of the registry key HKEY_LOCAL_
MACHINE\SOFTWARE\Calabrio\CAD\Site Setup should reflect the 
specified LDAP Host 1 and LDAP Host 2 entries. 

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CAD desktop applications should appear in the Add or Remove Programs 
utility in the Windows Control Panel. If you click the “Click here for support 
information” link for the application, you should see the correct version 
number.

NOTE:  Because the client and server versions must match, it is not 
possible to validate the client MSIs by launching the application and 
logging into the system as an agent or supervisor prior to performing 
the server-side installation.

6. Once validated, you can create the automated deployment packages in 

accordance with the requirements listed in the section, 

. Otherwise, the client installation 

packages can be deployed manually.

Client MSIs for Maintenance Releases and 
Engineering Specials

The client MSI for MRs and ESs can be obtained two ways.

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When the executable for installing the server MR or ES is run:

— The client MSI is extracted and placed in the 

C:\Program Files\Cisco\Desktop\Tomcat\webapps\TUP\CAD folder

— The web page http://<CAD server>:8088/TUP/CAD/Patches.htm, which 

is created when the first MR or ES is installed on the server, is updated 
with a link to the client MSI

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The client MSI can be downloaded from the Cisco website. 

The MR or ES server executable is named as follows:

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Cisco_Agent_Desktop_for_Unified_CCE_[<version>]_Installer.exe

The MR or ES client MSIs are named as follows:

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Cisco Desktop Services <version> Maintenance Release <version>.msi

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Cisco Desktop Services <version> Maintenance Release <version> 
Engineering Special <version>.msi 

NOTE:  The name of the client MSI you download from the Cisco 
website is named differently than the client MSI extracted from the