Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Shortcut keys are available to navigate the Agent Desktop interface. The shortcut 
keys are:

The dashboard pane provides overall control for Agent Desktop. It consists of 
three parts: 

■

the dashboard toolbar;

■

the team performance message; and 

■

the contact appearance.

Ctrl-S

Selects the call appearance.

Ctrl-E

Selects the first entry in the Enterprise Data pane. Press Enter 
to open the Edit Enterprise Data dialog box for the selected 
entry.

Alt-P

In the Dial Pad window, selects the first entry in the Employee 
Phone Book. 

Alt-E

In the Agent Reports window, selects the Reports drop-down 
list.

Alt-Y

In the Agent Reports window, with the Agent Call Log 
displayed, selects the Dates drop-down list.

Alt-S

In the Agent Reports window, selects the first cell in the grid 
control.

Toolbar

Team performance message

Contact appearance