Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
The Agent Desktop Interface
10-July-07
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The Agent Desktop Interface
The Agent Desktop interface displays information about active calls and allows
you to perform phone functions. It also allows you to view web pages in its
integrated browser pane, view agent and call statistic reports, and “chat” with
other agents and supervisors using the Chat instant messaging feature.
you to perform phone functions. It also allows you to view web pages in its
integrated browser pane, view agent and call statistic reports, and “chat” with
other agents and supervisors using the Chat instant messaging feature.
Figure 4.
Agent Desktop interface
Accessibility
Agent Desktop has a number of features which aid accessibility by low-vision and
vision-impaired users:
vision-impaired users:
■
Follows Windows settings for screen resolution and color/contrast
settings
settings
■
Screen reader-compatible tool tips for all controls
■
Screen reader-compatible shortcut keys for navigating the application and
toolbar
toolbar
■
Audible tones that sound when a nonagent-initiated dialog appears (for
example, new chat windows and notices to the agent that a supervisor is
barging in, intercepting, and recording)
example, new chat windows and notices to the agent that a supervisor is
barging in, intercepting, and recording)
Dashboard
Pane
Contact
Management
Pane
Integrated
Browser
Pane
Status Bar