Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The team performance message (TPM) is a scrolling message sent by a 
supervisor to the team for a selected length of time. 

The TPM can also be non-scrolling if your supervisor chooses to 

send it that way. 

When there is no message, the TPM section is not visible. As soon as your 
supervisor sends a TPM, the TPM section of the dashboard opens and the 
message scrolls across it.

The contact appearance section displays data about the agent’s current call 
appearances. There can be more than one call appearance in the section. For 
example, you may have one call on hold and one active call—both will be 
displayed.

The contact appearance pane can display up to seven fields. Two fields, State 
and Duration, will always be present; the other five fields are configurable by the 
system administrator.

Show/Hide 
Integrated 
Browser

Ctrl-B

Shows or hides the integrated 
browser pane.

Preferences

Ctrl-P

Displays the Preferences dialog box, 
where you can set the Agent window 
behavior.

Help/About

F1

Accesses the online help and the 
About window.