Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The enterprise data section displays data associated with the selected call. The 
exact data that is displayed is configured by your administrator. 

If you are set up by the administrator to be able to edit data fields, you may modify 
any of the data fields in the enterprise data window.

X To modify a data field:

1. Double-click the field you wish to modify.

The Edit Enterprise Data window appears. (See 

.)

2. Modify the data.

3. Click OK.

The call activity section displays the call activity for the selected call.

In some cases, a call may be on multiple devices simultaneously. 

For example, if a call is placed in multiple queues or is conferenced to 

Device

List of devices the call passed through.

Type

Type of device the call passed through.

Description

Description of the device the call passed through.

Total

Sum of all the durations listed.