Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Cisco Agent Desktop is the portion of Cisco that resides on the contact center 
agent’s computer.

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The built-in soft phone allows you to handle customer phone calls without 
using a hard phone. The Agent Desktop soft phone features a phone 
directory that allows you to manage contact numbers on your desktop. You 
can initiate dialing directly from a phone book listing to increase call 
accuracy and save time.

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The agent call log tracks the calls you made and received for the last seven 
days.

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The Chat feature allows you to communicate with your supervisors and 
other agents via text messages for assistance at any time without leaving 
your desk or putting a call on hold.

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The Enterprise Data feature tracks a call as it connects to devices in the 
contact center and maintains a list of call information.

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The integrated browser allows you to view intranet and internet webpages 
from within Agent Desktop.

Cisco provides several ways to obtain documentation, technical assistance, and other 
technical resources. These sections explain how to obtain the most current technical 
information from Cisco Systems.

You can access the most current Cisco documentation on the World Wide Web at this URL: