Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
16
June 2007
Logging Out
You can log out only from the Not Ready agent state.
To log out:
1. Change to the Not Ready agent state.
2. Click Logout on the toolbar.
If your system is configured to require reason codes, the reason code menu
appears.
appears.
3. Choose the appropriate reason code and then click OK.
You are now logged out of the ACD.
4. Click Close (the X in the upper right corner of the CAD-BE window) to close the
CAD-BE browser window.
5. Click Close to close the integrated browser window, if open.
NOTE: Do not close the CAD-BE window without first logging out. If
you do, you will remain logged in to the ACD for 20 minutes, at which
time you will be automatically logged out. This keeps one CAD-BE
software license in use and might prevent another user from being
able to log in.
you do, you will remain logged in to the ACD for 20 minutes, at which
time you will be automatically logged out. This keeps one CAD-BE
software license in use and might prevent another user from being
able to log in.
NOTE: If you are on a call and close the CAD-BE window without
logging out, you will remain logged in as long as the call lasts or for 20
minutes, whichever is longer. After 20 minutes or after the call is
terminated, you will be automatically logged out.
logging out, you will remain logged in as long as the call lasts or for 20
minutes, whichever is longer. After 20 minutes or after the call is
terminated, you will be automatically logged out.