Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
40
June 2007
N
Nailed call mode
P
Phone calls
alternating between calls
answering
conferencing
entering phone numbers
entering touch tones
making a call
transferring a call
R
Reason codes
S
Service Auto-recovery
Supervisor involvement
changing agent states
intervening in calls
pushing web pages
T
Thresholds
Toolbar
Touch tones
Transferring a call
V
Virtual private network (VPN)
W
Wrapup data