Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The contact management pane contains enterprise data (on the left) and call activity 
information (on the right) for all inbound and outbound calls.

You can click the Show/Hide Contact Management button on the dashboard toolbar 
to show or hide this pane of the Agent Desktop interface.

The enterprise data section displays data associated with the selected call. The exact 
data that is displayed is configured by your administrator. You can select the first 
enterprise data field by pressing Ctrl-E.

The call activity section displays the call activity for the selected call.

Device

List of devices the call passed through.

Type

Type of device the call passed through.

Description

Description of the device the call passed through.

Duration

The amount of time the call is at the device.

Total

Sum of all the durations listed.

Enterprise data

Call activity