Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Agent Desktop—Browser Edition User Guide 7.1

November 2006

Nailed call mode

Phone calls

alternating between calls

answering

conferencing

entering phone numbers

entering touch tones

making a call

transferring a call

Reason codes

Service autorecovery

Supervisor involvement

changing agent states

intervening in calls

pushing web pages

Thresholds

Toolbar

Touch tones

Transferring a call

Virtual private network (VPN)

Wrapup data