Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The service autorecovery feature allows Agent Desktop to automatically recover its 
connection to the CAD services in the event of a service restart or a network outage.

If you log back in within 20 minutes after service recovery using the same user ID and 
password, you will automatically be in the agent state you were in when the service or 
network connection failed.

NOTE:  You are not notified at login of any inactive services. You are 
notified if a service goes down after you are logged in.

If you lose your connection to the Browser and IP Phone Agent (BIPPA) service, 
CAD-BE continually tries to reconnect. When CAD-BE is successfully reconnected 
to the BIPPA service, the system prompts you to log in again. 

If you lose your connection to one BIPPA service in a redundant system, CAD-BE 
attempts to connect to an active BIPPA service until a connection is made. At that 
time the system prompts you to log in again.

If you are unable to connect to a BIPPA service on your initial login, you receive an 
error message that the service is unavailable and CAD-BE closes. In this case, you 
must manually redirect your browser to the redundant BIPPA service and log in to 
that service as usual. 

If the CTI service goes down, and all other services are active, you will not be able to 
log in. You will be prompted to try the login again until it is successful. If you are on a 
call when the CTI service goes down, the call is dropped.

If the LDAP service is down when you try to log in, your login will not be successful. If 
LDAP goes down while you are logged in, it does not affect you.