Cisco Cisco Agent Desktop 9.0 Guia Do Utilizador
Agent Desktop Interface
September 9, 2013
23
Not
Ready
Ready
Ctrl+O
Changes your state to Not Ready, indicating that
you are not available to receive ACD calls.
you are not available to receive ACD calls.
Work
Ready
Ready
Ctrl+Y
Changes your state to Work Ready, indicating that
you will be available to receive ACD calls after you
finish wrap-up work.
you will be available to receive ACD calls after you
finish wrap-up work.
Work Not
Ready
Ready
Ctrl+Z
Changes your state to Work Not Ready, indicating
that you will not be available to receive ACD calls
after you finish wrap-up work.
that you will not be available to receive ACD calls
after you finish wrap-up work.
Table 4.
Window management toolbar buttons and shortcut keys
Icon
Name
Shortcut
Description
Task1–10
Alt+1,
Alt+2…
Alt+0
(Enhanced/Premium only) One to ten task
buttons can be set up to perform one or
several functions by the administrator.
buttons can be set up to perform one or
several functions by the administrator.
Make Call
Ctrl+M
Opens a window from which you can dial a
call.
call.
Chat
Ctrl+J
Opens a window from which you can initiate a
chat session.
chat session.
Real Time
Display
Ctrl+Q
Opens a window that displays your call logs
and statistics.
and statistics.
Contact
Mgmt
Ctrl+G
Shows or hides the Contact Management
panes.
panes.
Browser
Alt+B
(Premium only) Shows or hides the integrated
browser pane.
browser pane.
Preferences
Alt+P
Opens a window for configuring Desktop
Preferences.
Preferences.
Help/About
Alt+Ctrl+H
Opens a menu listing the Help and About
options.
options.
—
Server
Status
Status
Ctrl+Shift+S
Opens the Server Status window.
—
—
Ctrl+Alt+A
Opens the About window.
Table 3.
Agent state toolbar buttons and shortcut keys (cont’d)
Icon
Name
Shortcut
Description