Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Logging in Using Agent Desktop
September 9, 2013
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use different user IDs to do so. If you do, the client applications can
behave unpredictably.
behave unpredictably.
NOTE: The first time you log in using Agent Desktop, the Login
Name/ID, Password, and Extension fields are empty. The next time
you log in, the Login Name/ID and Extension fields are automatically
filled with the information you entered previously. If you share a
computer with another agent, verify that the Login ID/Name and
Extension fields have your information and not the other agent’s
information.
Name/ID, Password, and Extension fields are empty. The next time
you log in, the Login Name/ID and Extension fields are automatically
filled with the information you entered previously. If you share a
computer with another agent, verify that the Login ID/Name and
Extension fields have your information and not the other agent’s
information.
■
If you enter a login name/ID that is already in use by another agent, a
dialog box appears, asking if you want to log out the ID. If you choose yes,
CAD will log out the agent using that ID and will log you in. This is known
as a “forced login.”
dialog box appears, asking if you want to log out the ID. If you choose yes,
CAD will log out the agent using that ID and will log you in. This is known
as a “forced login.”
■
If you enter an extension that is already in use by another agent, an error
message appears, stating that the extension is already in use. You must
enter a different extension to log in.
message appears, stating that the extension is already in use. You must
enter a different extension to log in.
■
If the login method (Login Name or Login ID) is changed while you are
logging in, an error message appears, stating that the login method has
changed. You must restart Agent Desktop to log in.
logging in, an error message appears, stating that the login method has
changed. You must restart Agent Desktop to log in.
NOTE: If your team assignment is changed, then you must restart
Agent Desktop for the change to go into effect.
Agent Desktop for the change to go into effect.
Logging in as a Mobile Agent
When you log in as a mobile agent, you can use any phone to receive calls that is
accessible to the contact center phone system, including home phones and cell
phones that are not directly connected to the contact center.
accessible to the contact center phone system, including home phones and cell
phones that are not directly connected to the contact center.
The Agent Login window you see might not display the Mobile Agent Mode check box.
If you need to log in using mobile agent mode and the check box is not visible, ask
your CAD administrator to enable it.
If you need to log in using mobile agent mode and the check box is not visible, ask
your CAD administrator to enable it.
NOTE: The instructions in this document about using Agent Desktop
do not address important differences that apply when you log in as a
mobile agent. Consult the “Using Unified Mobile Agent” section of the
Mobile Agent Guide for Cisco Unified CC Enterprise for instructions on
using your desktop when you log in as a mobile agent. This user guide
is available for download on cisco.com (use the search function on
the website to find the exact location).
do not address important differences that apply when you log in as a
mobile agent. Consult the “Using Unified Mobile Agent” section of the
Mobile Agent Guide for Cisco Unified CC Enterprise for instructions on
using your desktop when you log in as a mobile agent. This user guide
is available for download on cisco.com (use the search function on
the website to find the exact location).