Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Desktop Interface
September 9, 2013
25
Forward
Alt+right arrow
Takes you to the page you viewed before
clicking the Back button.
clicking the Back button.
Stop
Esc
Stops the browser from loading a web page.
Refresh
F5
Refreshes the current web page.
Home
Alt+Home
Displays your predefined home page.
—
Next tab
Ctrl+Shift+T
Takes you to the next tab.
—
Next
element
element
Ctrl+Tab
Takes you to the next element in the Agent
interface
interface
—
New
window
window
Ctrl+N
Opens a new window (if not using tabs).
—
Address
Alt+D
Moves the cursor to the Address field (if
configured).
configured).
—
Browser
Ctrl+Shift+B
Moves the cursor to the browser pane.
—
Work
Sites
Sites
Alt+W
Moves the cursor to the Work Sites field.
—
—
Shift+click
Opens a link in a new window.
—
—
Ctrl+Shift+
click
Opens a link in a new tab in the foreground.
Table 7.
Agent Real Time Displays window shortcut keys
Shortcut
Description
Alt+Y
Opens the Dates drop-down list. Available only when the Agent Call Log
Display is selected.
Display is selected.
Alt+Ctrl+E
Opens the Real Time Displays drop-down list.
Table 8.
Dial Pad window shortcut keys
Shortcut
Description
Alt+P
Selects the first entry in the Employee Phone Book.
Table 6.
Integrated browser window shortcut keys (cont’d)
Icon
Name
Shortcut
Description