Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Dial Pad Window
September 9, 2013
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Dial Pad Window
The dial pad window allows you to make phone calls by entering a number in the
Name : Number field, by selecting a number from the recent call list, or by selecting a
number from a phone book. You can enter the number either by typing it or by clicking
the number keys. You can also press Alt+P to select the first entry in the Employee
Phone Book.
Name : Number field, by selecting a number from the recent call list, or by selecting a
number from a phone book. You can enter the number either by typing it or by clicking
the number keys. You can also press Alt+P to select the first entry in the Employee
Phone Book.
NOTE: “Dial pad” is the general name for this window. The name that
appears in the title bar depends on the task you are doing, and can
be either Make a Call, Transfer a Call, or Conference a Call.
appears in the title bar depends on the task you are doing, and can
be either Make a Call, Transfer a Call, or Conference a Call.
Once you open the dial pad window, it can stay open while you switch to other
windows. This allows you to use other Agent Desktop features, such as the integrated
browser or real time displays, while waiting for a call you make to be answered.
windows. This allows you to use other Agent Desktop features, such as the integrated
browser or real time displays, while waiting for a call you make to be answered.
When the dial pad window is open, all call control buttons in the main Agent Desktop
window are disabled except for the Drop button. When you want to perform a call
function other than the one performed by the open dial pad (for example, you want to
window are disabled except for the Drop button. When you want to perform a call
function other than the one performed by the open dial pad (for example, you want to
Figure 12.
Dial Pad window