Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Desktop Interface
September 9, 2013
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Icon Size.
You can change the size of the buttons on the toolbar from the default
16 × 16 pixels to 32 × 32 pixels (
) by selecting the Large Toolbar Buttons
check box. Note that if all of the toolbars do not fit on one row, one toolbar
automatically moves to another row.
automatically moves to another row.
Audio Feedback.
Select the Audio feedback on non-agent-initiated dialogs check box
to enable the sounding of a tone when a dialog initiated by someone other than you
appears on your desktop. Examples of such dialogs are new chat windows and notices
to you that a supervisor is barging in, intercepting, or recording your call.
appears on your desktop. Examples of such dialogs are new chat windows and notices
to you that a supervisor is barging in, intercepting, or recording your call.
Call Duration.
Select the Enable Call Duration Updates check box to enable the
Duration field to increment during a call. By default this option is enabled. A
continually changing field can cause difficulties for screen readers, so agents who are
visually impaired might want to disable it.
continually changing field can cause difficulties for screen readers, so agents who are
visually impaired might want to disable it.
Team Messages.
Select the Focus on Team Messages check box to enable Agent
Desktop to switch focus to the team message pane whenever a team message
appears. This allows visually-impaired agents’ screen readers to read the incoming
team message.
appears. This allows visually-impaired agents’ screen readers to read the incoming
team message.
Figure 11.
Small and large toolbar buttons