Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Handling Calls
September 9, 2013
41
Answering a Call
To answer a call:
■
Click Answer.
To terminate a call:
■
Click Drop.
Making a Call
You must be in the Not Ready state to make a call. The Make Call button is disabled
when you are in the Ready state.
when you are in the Ready state.
To make a call:
1. Click Make Call. The Makea Call window appears.
2. Enter a number in the Name : Number field.
3. Click Dial.
NOTE: If you are a mobile agent using Call by Call mode, your phone
rings before the destination phone does when you place an outbound
call. You must answer your own phone first, and then the destination
phone rings.
rings before the destination phone does when you place an outbound
call. You must answer your own phone first, and then the destination
phone rings.
NOTE: If you are a mobile agent and make a call to a busy phone, you
will not hear a busy tone, just silence. However, the contact
appearance pane displays the Busy state.
will not hear a busy tone, just silence. However, the contact
appearance pane displays the Busy state.
Figure 14.
Mobile Agent - Busy state