Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
44
September 9, 2013
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Wait for the phone to be answered, then announce the transfer. When you
click Transfer, the call is transferred and you are disconnected from the
call.
click Transfer, the call is transferred and you are disconnected from the
call.
If you opt to announce the transfer, you can click Alternate to switch between
the two calls. The party to whom you are not talking is placed on hold.
the two calls. The party to whom you are not talking is placed on hold.
To transfer a call using the blind transfer action:
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With a call active, click the task button assigned to the blind transfer action.
The call is transferred to the predefined phone number and you are
disconnected from the call.
The call is transferred to the predefined phone number and you are
disconnected from the call.
To transfer a call using the single-step transfer action:
1. With a call active, click the task button assigned to the single-step transfer
action. The Transferring Call window appears.
2. Enter the phone number to which you are transferring the call in the Number
field.
3. Click Transfer. The Transferring Call window closes, the call is transferred to
the phone number, and you are disconnected from the call.
Making a Conference Call
You can add other parties to an active call to make a conference call. There are three
types of conference calls. These types are as follows.
types of conference calls. These types are as follows.
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Supervised conference. This type of conference is available to every Agent
Desktop user, and is triggered by clicking the Conference button on the
tooIbar. In this type of conference, you specify the number you want to
conference in to the active call. You can either add the third party to the call
without first speaking to him or her, or speak to the third party before actually
completing the conference call.
Desktop user, and is triggered by clicking the Conference button on the
tooIbar. In this type of conference, you specify the number you want to
conference in to the active call. You can either add the third party to the call
without first speaking to him or her, or speak to the third party before actually
completing the conference call.
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Blind conference. This type of conference is available only if your
administrator has configured a task button with the blind conference action.
In this type of conference, a predefined phone number is conferenced directly
in to the active call.
administrator has configured a task button with the blind conference action.
In this type of conference, a predefined phone number is conferenced directly
in to the active call.
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Single-step conference. This type of conference is available only if your
administrator has configured a task button with the single-step conference
action. In this type of conference, you specify the number to be conferenced
directly in to the active call.
administrator has configured a task button with the single-step conference
action. In this type of conference, you specify the number to be conferenced
directly in to the active call.
NOTE: If you use a blind conference action to add someone to your
call, the call might or might not be tagged as a conference call.
call, the call might or might not be tagged as a conference call.