Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
10
December 4, 2012
Logging in Using Agent Desktop
You can log in using Agent Desktop as a local agent or as a mobile agent. A local agent
uses Agent Desktop within the contact center. A mobile agent uses Cisco Unified
Mobile Agent to connect to Agent Desktop via any kind of phone (including a cell
phone) from outside the contact center. For instructions about logging in, see the
appropriate section below.
uses Agent Desktop within the contact center. A mobile agent uses Cisco Unified
Mobile Agent to connect to Agent Desktop via any kind of phone (including a cell
phone) from outside the contact center. For instructions about logging in, see the
appropriate section below.
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Multi-line Phones
Agent Desktop supports multi-line phones. However, the number of lines supported is
limited. You cannot log into a phone that has more than four lines (one ACD line and
three non-ACD lines).
limited. You cannot log into a phone that has more than four lines (one ACD line and
three non-ACD lines).
Only two calls per line are supported.
Logging in as a Local Agent
NOTE: If you are using Cisco IP Communicator as your phone, you
must start IP Communicator before you log in using Agent Desktop.
must start IP Communicator before you log in using Agent Desktop.
To log in as a local agent:
1. Choose Start > Programs > Cisco > Desktop > Agent. The Agent Login window
appears.
NOTE: The Agent Login window prompts for either your name or your
ID, depending on the method that your CAD administrator configured
ID, depending on the method that your CAD administrator configured