Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
68
December 4, 2012
service outage (
Loss of BIPPA Service
Non-Redundant Systems
If you lose your connection to the Browser and IP Phone Agent (BIPPA) service, Agent
Desktop continually tries to reconnect. When Agent Desktop is successfully
reconnected to the BIPPA service, the system prompts you to log in again.
Desktop continually tries to reconnect. When Agent Desktop is successfully
reconnected to the BIPPA service, the system prompts you to log in again.
Redundant Systems
If you lose your connection to one BIPPA service in a redundant system, Agent
Desktop attempts to connect to an active BIPPA service until a connection is made. At
that time the system prompts you to log in again.
Desktop attempts to connect to an active BIPPA service until a connection is made. At
that time the system prompts you to log in again.
If you are unable to connect to a BIPPA service on your initial login, you receive an
error message that the service is unavailable and Agent Desktop closes. In this case,
you must manually redirect your browser to the redundant BIPPA service and log in to
that service as usual.
error message that the service is unavailable and Agent Desktop closes. In this case,
you must manually redirect your browser to the redundant BIPPA service and log in to
that service as usual.
Loss of CTI Service
If the CTI service stops running, but all of the other CAD services are still running, you
will not be able to log in. You will be prompted to try logging in again until you are
successful. If you are on a call when the CTI service stops running, the call is dropped.
will not be able to log in. You will be prompted to try logging in again until you are
successful. If you are on a call when the CTI service stops running, the call is dropped.
Figure 28.
Service Status popup window