Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Management Work Flows
June 2007
121
b. To specify that an action takes place on a specific date, select Date, and
then select the desired date from the calendar. Today’s date is circled in
red. You must specify a time of day as well.
red. You must specify a time of day as well.
The condition you set up is automatically entered in the first Data Field
Conditions line in the Current Rule Conditions section of the Work Flow
window, and the Enable Rule check box is automatically selected.
Conditions line in the Current Rule Conditions section of the Work Flow
window, and the Enable Rule check box is automatically selected.
5. Click Edit next to the 2 remaining Data Field Conditions fields to further define
the rule, if desired:
■
Specify if the agent is on hook or off hook
■
Specify if the agent state is or is not equal to Ready or Not Ready
Figure 61.
State Condition dialog box
6. Under the Actions pane, click Add to choose one or more actions to run when
the event occurs and the rules are met.
You can select an existing action, or create a new action. See
for more information.
7. Click Apply to save the new time of day work flow.