Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Agent Management Work Flows

June 2007

119

NOTE:  It is possible to set rules and conditions that are contradictory 
so that a work flow cannot function. Desktop Administrator does not 
check a work flow’s logic and validity. If a work flow fails to operate as 
expected, make sure that the rules and conditions you set up are 
logically valid.

3. Set up one or more actions that will take place whenever the event occurs, or, 

if a time of day event, whenever the rule is met. 

When you select the Agent Management Work Flow node, the Work Flow window 
appears (see 

).

Figure 59. 

Work Flow window.

Unlike rules in voice contact work flows, rules in agent management work flows can be 
applied only to a time of day event, not to all events.

Not all actions are available for agent management work flows. See 

 for more information.

1. Select the event that triggers the work flow from the Event pane. The available 

events are:

— Startup. Agent Desktop starts.

— Shutdown. Agent Desktop closes.

— Logged in. The agent logs into Agent Desktop.

— Logged out. The agent logs out of Agent Desktop.