Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

June 2007

Preface

Introduction

Desktop Administrator is a “container” program. This program allows you to access
various other applications used to administer Cisco Agent Desktop, Cisco Agent
Desktop—Browser Edition, Cisco Supervisor Desktop, and Cisco IP Phone Agent from
within one interface.

NOTE: Desktop Administrator is not supported if installed on a virtual
private network (VPN) desktop.

What’s New in This Release

Cisco Desktop Administrator 7.2 includes the following new features:

■

Ability to import and export actions from one work flow group to another and
between instances of Desktop Administrator

■

Support for Cisco Unified Communications Manager-based silent monitoring
via an IP phone as an alternative to CAD-based (desktop or server)
monitoring.

Desktop Administrator Feature Levels

There are three feature levels of Cisco Desktop Administrator: Standard, Enhanced,
and Premium. The following chart outlines the features available in each feature level.
All features not listed here are present at all three feature levels.

Table 1.

Cisco Desktop Administrator feature levels

Feature

Standard

Enhanced

Premium

Configure CAD interface

Configure work flows