Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
130
June 2007
The Agent State Action Setup box appears (see
).
Figure 68.
Agent State Action Setup dialog box.
2. Enter a name for the action, select the agent state control from the drop-down
list, and then click OK.
Automated Reason Codes for Agent State Changes
You can enable automated reason codes when you set up an agent state action for
transitioning to Logout or Not Ready.
transitioning to Logout or Not Ready.
If you enable automated reason codes, the agent does not have to choose the
appropriate reason code when an agent state action to transition to Logout or Not
Ready is triggered.
appropriate reason code when an agent state action to transition to Logout or Not
Ready is triggered.
To enable automated reason codes
1. Set up a new Agent State action (see
edit an existing Agent State action (see
).
2. In the Agent State Action Setup dialog box, enter a name for the action, select
either AgentNotReady or AgentLogout from the Agent State Control drop-down
list.
list.
The Automate Reason button appears in the dialog box (see
Figure 69.
Agent State Action dialog box with Automate Reason button.
3. Click Automate Reason.
The Select Reason dialog box appears (see