Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Actions
June 2007
139
Figure 75.
Google Search HTTP Action Setup dialog box.
IPC Action
This action is available to CAD agents at the Premium level.
IPC actions pass information in the form of UDP (user datagram protocol) messages
from the agent desktop to a third-party application using IPC (interprocess
communication) methods. The third-party application can be located on the agent’s
PC or anywhere on the network.
from the agent desktop to a third-party application using IPC (interprocess
communication) methods. The third-party application can be located on the agent’s
PC or anywhere on the network.
NOTE: You must have a custom application written that listens for
data sent to a specific IP address and port.
data sent to a specific IP address and port.
An IPC action is one-way—that is, when CAD sends data using an IPC action, it does
not receive a response or any acknowledgement that the message was received by
the recipient third-party application.
not receive a response or any acknowledgement that the message was received by
the recipient third-party application.