Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Actions
June 2007
141
Figure 77.
IPC Request Data dialog box
5. Complete the IPC Request Data dialog box as follows:
6. Continue to build your request using the Add, Edit, and Delete buttons as
needed.
7. When you have completed building the request, click OK.
Launch External Application Action
Launch External Application actions start a third-party application in a new window.
To ensure applications are running before macros attempt to use them, start them
with launch actions assigned to the Startup event.
with launch actions assigned to the Startup event.
NOTE: An application started by a launch action must use the same
path on the agent’s PC as it does on the administrator’s PC or it must
be on a network drive, or the launch action will not be successful.
path on the agent’s PC as it does on the administrator’s PC or it must
be on a network drive, or the launch action will not be successful.
When using launch actions, Agent Desktop can pass parameters such as command
line arguments in two ways.
line arguments in two ways.
The first method is to add parameters after the application path name. For example,
the command to start Microsoft Excel and open a spreadsheet named mrmtest.xls is:
the command to start Microsoft Excel and open a spreadsheet named mrmtest.xls is:
Field
Description
Value Name
Enter the name of the field.
Value Type
Select DataField to use an enterprise data variable as
the source of the data. Select UserDefined to use a
specific string entered in the Value field.
the source of the data. Select UserDefined to use a
specific string entered in the Value field.
Value
If you selected a value type of DataField, select the
enterprise data variable from the drop-down list. If you
selected UserDefined, enter the value to be used.
enterprise data variable from the drop-down list. If you
selected UserDefined, enter the value to be used.