Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
174
June 2007
NOTE: If you move an agent from one team to another in ICM, you
must log the agent out of CAD and then log back in for the team
change to register within Supervisor Desktop.
must log the agent out of CAD and then log back in for the team
change to register within Supervisor Desktop.
Figure 94.
The Agents tab.
Skills
The Skills tab displays a list of the skill groups that route calls to the selected team, as
well as a list of all available skill groups. This relationship is set up within ICM.
well as a list of all available skill groups. This relationship is set up within ICM.
Figure 95.
The Skills tab