Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
June 2007
19
performance of Cisco products. You and Cisco will commit full-time resources during
normal business hours to resolve the situation.
normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most
business operations remain functional. You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
business operations remain functional. You and Cisco will commit resources during
normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities,
installation, or configuration. There is little or no effect on your business operations.
installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available
from various online and printed sources.
from various online and printed sources.
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The Cisco Product Quick Reference Guide is a handy, compact reference tool
that includes brief product overviews, key features, sample part numbers, and
abbreviated technical specifications for many Cisco products that are sold
through channel partners. It is updated twice a year and includes the latest
Cisco offerings. To order and find out more about the Cisco Product Quick
Reference Guide, go to this URL:
that includes brief product overviews, key features, sample part numbers, and
abbreviated technical specifications for many Cisco products that are sold
through channel partners. It is updated twice a year and includes the latest
Cisco offerings. To order and find out more about the Cisco Product Quick
Reference Guide, go to this URL:
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Cisco Marketplace provides a variety of Cisco books, reference guides,
documentation, and logo merchandise. Visit Cisco Marketplace, the company
store, at this URL:
documentation, and logo merchandise. Visit Cisco Marketplace, the company
store, at this URL:
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Cisco Press publishes a wide range of general networking, training and
certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press at this URL:
certification titles. Both new and experienced users will benefit from these
publications. For current Cisco Press titles and other information, go to Cisco
Press at this URL:
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Packet magazine is the Cisco Systems technical user magazine for
maximizing Internet and networking investments. Each quarter, Packet
delivers coverage of the latest industry trends, technology breakthroughs, and
Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies,
certification and training information, and links to scores of in-depth online
resources. You can access Packet magazine at this URL:
maximizing Internet and networking investments. Each quarter, Packet
delivers coverage of the latest industry trends, technology breakthroughs, and
Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies,
certification and training information, and links to scores of in-depth online
resources. You can access Packet magazine at this URL:
■
iQ Magazine is the quarterly publication from Cisco Systems designed to help
growing companies learn how they can use technology to increase revenue,
streamline their business, and expand services. The publication identifies the
challenges facing these companies and the technologies to help solve them,
growing companies learn how they can use technology to increase revenue,
streamline their business, and expand services. The publication identifies the
challenges facing these companies and the technologies to help solve them,