Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Reason Codes
June 2007
85
To assign work flow reason codes:
1. Select the Reason Codes node under the desired work flow group in the
navigation pane to display the Reason Codes window (see
Figure 39, right
).
2. Select the appropriate tab for the type of reason codes you want to assign,
Logout or Not Ready.
3. From the Available Reason Codes List, select the reason codes you want
available to agents in that work flow group, and then click the right arrow
button to move them to the Work Flow Group List.
button to move them to the Work Flow Group List.
4. Select the Enable Logout Reason Codes or Enable Not Ready Reason Codes
check box to enable that type of reason code for the agents in that work flow
group. This includes any global reason codes set up.
group. This includes any global reason codes set up.
5. Click Apply.
Enabling or Disabling Reason Codes
Reason codes can be enabled or disabled only on the work flow group level, and must
be done individually for every work flow group.
be done individually for every work flow group.
To enable or disable reason codes:
1. Select the Reason Codes node under the work flow group whose reason
codes you want to enable or disable.
2. Select the appropriate tab and then select or clear the Enable Logout Reason
Codes or Enable Not Ready Reason Codes check box.
3. Click Apply.