Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
84
June 2007
settings. It is recommended that the enterprise desk settings “Idle
reason required” and “Logout reason required” be left unselected
and that the enabling or disabling of reason codes be done within
Desktop Administrator.
reason required” and “Logout reason required” be left unselected
and that the enabling or disabling of reason codes be done within
Desktop Administrator.
NOTE: Agents must restart CAD, CAD-BE, and IP Phone Agent to see
any changes you make to reason codes.
any changes you make to reason codes.
NOTE: For Chinese, Japanese, and Korean localized sites, reason
codes may not appear correctly in IP Phone Agent due to the phone
limitations on multi-byte characters.
codes may not appear correctly in IP Phone Agent due to the phone
limitations on multi-byte characters.
Figure 39.
Reason Code window.
Assigning Reason Codes
To assign global reason codes:
1. Select the global Reason Codes node in the navigation tree to display the
Reason Codes window (see
Figure 39, left
).
2. Select the appropriate tab for the type of reason codes you want to assign:
Logout or Not Ready.
3. From the Available Reason Codes List, select the reason codes you want
available to all agents, and then click the right arrow button to move them to
the Global Reason Codes List.
the Global Reason Codes List.
4. Click Apply.
Global level
Work flow group level