Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Logging in Using Agent Desktop
July 2008
11
To log into Agent Desktop as a mobile agent:
NOTE: If you are not configured as a mobile agent, or if you choose a
call mode you are not set up to use, your mobile agent login will fail. If
this occurs, contact your administrator.
call mode you are not set up to use, your mobile agent login will fail. If
this occurs, contact your administrator.
It is recommended that you use VPN to access your contact center network in order to
have a more secure connection before you log in to Agent Desktop. See your VPN
instructions for more information.
have a more secure connection before you log in to Agent Desktop. See your VPN
instructions for more information.
1. Start your web browser.
2. Type the following address in the address field, where CAD-server is the IP
address or hostname of the server hosting CAD. Press Enter. The Login
window appears (
window appears (
http://CAD-server:8088/cadbe/CAD-BE.jsp
NOTE: The address is case sensitive. Type the uppercase and
lowercase letters exactly as shown.
lowercase letters exactly as shown.
NOTE: A warning may appear, stating that the CAD-BE digital
signature cannot be verified. This means that the web browser cannot
verify the digital signature with a trusted source. To prevent this
warning from displaying again, select the check box Always trust
content from this publisher, then click Run to launch CAD-BE. Do not
click Cancel. If you cancel, CAD-BE will run in restricted mode and
some features will not function correctly.
signature cannot be verified. This means that the web browser cannot
verify the digital signature with a trusted source. To prevent this
warning from displaying again, select the check box Always trust
content from this publisher, then click Run to launch CAD-BE. Do not
click Cancel. If you cancel, CAD-BE will run in restricted mode and
some features will not function correctly.
3. Type your login name/ID, password, and extension in the appropriate fields.