Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
18
July 2008
lists the shortcut keys for moving the cursor to various text elements in the
CAD-BE interface so a screen reader can read the text.
Contact Appearance Pane
The contact appearance section displays data about the agent’s current call
appearances. There can be more than one call appearance in the section. For
example, you may have one call on hold and one active call—both will be displayed.
appearances. There can be more than one call appearance in the section. For
example, you may have one call on hold and one active call—both will be displayed.
The contact appearance pane can display up to eight fields. The State field will always
be present; the other seven fields are configurable by the administrator.
be present; the other seven fields are configurable by the administrator.
lists the available fields.
Some fields may display <Unavailable> or be blank if the call information is unknown
or does not exist.
or does not exist.
Table 5.
Main window screen reader shortcut keys
Shortcut
Description
Ctrl+E
Selects a row in the Enterprise Data portion of the Contact
Management pane.
Management pane.
Ctrl+S
Selects a contact in the Contact Appearance pane.
Table 6.
Contact Appearance fields
Field
Always
Visible? Description
State
Yes
The current state of the contact.
Duration
No
The length of the phone call.
Calling#
No
The number of the originating device.
Called#
No
The number of the destination device.
Alerting#
No
The number of the ringing device.
Original Called#
No
The original number called.
Original Calling#
No
The initial originating number.
Skill
No
The skill ID, displayed only if the call is an inbound ACD
call.
call.