Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
July 2008
5
Cisco Agent Desktop—Browser Edition
Introduction
Cisco Agent Desktop—Browser Edition (CAD-BE) for Cisco Unified Contact Center
Enterprise is a Java applet version of Cisco Agent Desktop that runs in a web browser.
Enterprise is a Java applet version of Cisco Agent Desktop that runs in a web browser.
CAD-BE provides call control capabilities—such as call answer, hold, conference, and
transfer, and ACD state control—ready/not ready, wrap-up, etc. Customer information
is presented to the agent through an enterprise data pane. CAD-BE also provides an
integrated browser window so agents can view intranet, internet, and web application
pages as needed.
transfer, and ACD state control—ready/not ready, wrap-up, etc. Customer information
is presented to the agent through an enterprise data pane. CAD-BE also provides an
integrated browser window so agents can view intranet, internet, and web application
pages as needed.
NOTE: The look and feel of the CAD-BE interface depends on the
operating system of the PC on which CAD-BE is running. The
screenshots in this user guide show the CAD-BE interface as it
appears on Microsoft Windows XP.
operating system of the PC on which CAD-BE is running. The
screenshots in this user guide show the CAD-BE interface as it
appears on Microsoft Windows XP.
Intended Audience
This document is written for contact center agents who use CAD-BE on their
computers.
computers.
What’s New In This Release
Cisco Agent Desktop 7.5 includes these new features:
■
User interface now also localized in Canadian French and Norwegian
■
User documentation now also localized in Canadian French