Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Agent Desktop—Browser Edition User Guide

6

July 2008

CAD-BE Feature Levels

There are three feature levels of CAD-BE: Standard, Enhanced, and Premium.

The following table lists the features that are available in each feature level of Cisco 
Agent Desktop—Browser Edition. Features that are not listed here are in all three 
feature levels.

Table 1. 

Cisco Agent Desktop--Browser Edition features 

Feature

Standard

Enhanced

Premium

Agent-initiated call recording

●

●

Cisco IP Communicator support

●

●

●

Cisco Unified Mobile Agent support

●

●

●

Enterprise data thresholds

●

●

Event-triggered work flows

●

●

HTTP Get action

●

●

Integrated browser

●

●

Reason codes

●

●

●

Task buttons

●

●

Wrapup data

●

●

●