Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
42
February 6, 2013
R
Reason codes
S
Service autorecovery
Service status
Shortcut keys
Status bar
Supervisor involvement
changing agent states
intervening in calls
pushing web pages
Supported web browsers
T
Thresholds
Toolbar buttons
Transferring a call
W
Wrap-up data