Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
26
February 6, 2013
Integrated Browser Pane
The integrated browser pane contains controls that allow you to view intranet and
internet web pages to help you assist customers. The web pages you select are
displayed in another associated browser window.
internet web pages to help you assist customers. The web pages you select are
displayed in another associated browser window.
Your administrator can configure a specific website to display as your home page, and
add a list of work sites (similar to web browser “favorites”) that allow you to navigate to
frequently-used websites quickly.
add a list of work sites (similar to web browser “favorites”) that allow you to navigate to
frequently-used websites quickly.
The integrated browser pane has the following parts:
■
Home button
■
Work Sites drop-down list
■
Editable Address field (if configured by the administrator)
For more information about this pane, see
Status Bar
The status bar displays current information about CAD-BE (
In the event of a service failure, the Current Status section changes from “In Service”
to “Partial Service” or “No Service”. To learn what features are affected by the service
outage, double-click the Current Status section to view a popup window that displays
which features are active or inactive.
to “Partial Service” or “No Service”. To learn what features are affected by the service
outage, double-click the Current Status section to view a popup window that displays
which features are active or inactive.
For more information on the Current Status popup window and service autorecovery,
see
see
.
Figure 7.
Status bar
Current status
of CAD-BE
features
Current agent ACD
state and the time
spent in that state
spent in that state
Agent
ID
Agent
extension
Agent
name
name
Current
system time
in 24-hour
format