Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
14
September 2011
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If you log in as a mobile agent using Nailed Up Call mode, you have only one
phone line, and your phone line is busy, you are logged in and immediately
logged out. If you have two phone lines with voice mail on the non-busy line,
mobile agent rolls over to the second line, logs you in, and then when the
voice mail hangs up, logs you out.
phone line, and your phone line is busy, you are logged in and immediately
logged out. If you have two phone lines with voice mail on the non-busy line,
mobile agent rolls over to the second line, logs you in, and then when the
voice mail hangs up, logs you out.
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When you are logging in as a mobile agent, you cannot log out a login
name/ID that is already in use. If you see a dialog box asking if you want to log
out the agent name/ID (force your login), answer No. You must log in with a
different login name/ID.
name/ID that is already in use. If you see a dialog box asking if you want to log
out the agent name/ID (force your login), answer No. You must log in with a
different login name/ID.
Access Through a VPN From Behind a NAT Firewall or
Router
Router
CAD-BE is able to connect to the CAD servers through a virtual private network (VPN).
When a desktop is using network address translation (NAT) due to a firewall or router,
then virtual private network (VPN) software must be used on the desktop to ensure
full bi-directional network connectivity between the contact center servers and the
desktop. Failure to use VPN software will result in connectivity issues and a loss in
functionality such as silent monitoring and recording.
then virtual private network (VPN) software must be used on the desktop to ensure
full bi-directional network connectivity between the contact center servers and the
desktop. Failure to use VPN software will result in connectivity issues and a loss in
functionality such as silent monitoring and recording.
NOTE: Using a VPN is recommended to provide a more secure
connection when using CAD-BE outside the contact center.
connection when using CAD-BE outside the contact center.
The VPN connection must be established before starting CAD-BE. If the VPN
connection is lost during a session, you must restart CAD-BE after the connection is
reestablished.
connection is lost during a session, you must restart CAD-BE after the connection is
reestablished.
It has been verified that Cisco VPN 3000 Concentrator and Cisco VPN Client work
properly with CAD 8.0, and are supported for access. VPN solutions from other
vendors might work correctly, but since they have not been formally verified, they are
not supported. If you want an alternative solution to be verified, please contact your
Cisco distributor.
properly with CAD 8.0, and are supported for access. VPN solutions from other
vendors might work correctly, but since they have not been formally verified, they are
not supported. If you want an alternative solution to be verified, please contact your
Cisco distributor.