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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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CAD-BE Interface
September 2011
19
 lists the toolbar buttons and shortcut keys for changing agent state.
 lists the toolbar buttons and shortcut keys for managing windows.
Table 3. 
Agent state toolbar buttons and shortcut keys 
Icon
Name
Shortcut
Description
Login
Ctrl+L
Logs you into the ACD (alternates with Logout).
Logout
Ctrl+L
Logs you out of the ACD (alternates with Login).
Ready
Ctrl+W
Changes your state to Ready, indicating that you 
are available to receive ACD calls.
Not 
Ready
Ctrl+O
Changes your state to Not Ready, indicating that 
you are not available to receive ACD calls.
Work 
Ready
Ctrl+Y
Changes your state to Work Ready, indicating that 
you will be available to receive ACD calls after you 
finish wrap-up work.
Work Not 
Ready
Ctrl+Z
Changes your state to Work Not Ready, indicating 
that you will not be available to receive ACD calls 
after you finish wrap-up work.
Table 4. 
Window management toolbar buttons and shortcut keys 
Icon
Name
Shortcut
Description
Task1-10
Alt+1,
 
Alt+2...
 
Alt+0
(Enhanced/Premium only) One to ten task 
buttons can be set up to perform one or 
several functions by the administrator.
Contact
 
Mgmt
Ctrl+G
Shows or hides the Contact Management 
panes.
Browser
Ctrl+B
(Enhanced/Premium only) Shows or hides the 
integrated browser pane.
Help/About
Alt+Ctrl+H
Opens a menu listing the Help and About 
options.