Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Service Autorecovery
September 2011
35
Service Autorecovery
The service autorecovery feature allows CAD-BE to automatically recover its
connection to the CAD services in the event of a service restart or a network outage.
connection to the CAD services in the event of a service restart or a network outage.
If you log back in within one minute after service recovery using the same login
name/ID and password, your state will automatically be the same as the state you
were in when the service or network connection failed.
name/ID and password, your state will automatically be the same as the state you
were in when the service or network connection failed.
NOTE: You are not notified when you log in about any inactive
services. You are notified if a service stops after you log in.
services. You are notified if a service stops after you log in.
When CAD-BE detects that it is unable to communicate with a service (generally within
three minutes of the service failure), a message appears, stating that CAD-BE is
unable to connect to the service.
three minutes of the service failure), a message appears, stating that CAD-BE is
unable to connect to the service.
When CAD-BE detects that the service is again available (usually within one minute of
service recovery), a message appears, stating that CAD-BE is now able to connect to
the service.
service recovery), a message appears, stating that CAD-BE is now able to connect to
the service.
NOTE: When Unified Communications Manager (Unified CM) fails,
you are logged out. You must manually log back in after Unified CM
recovers; login is not automatic.
you are logged out. You must manually log back in after Unified CM
recovers; login is not automatic.
Service Status Window
When CAD-BE detects that it is unable to communicate with a service (generally within
three minutes of the service failure), the status bar displays “Partial Service” or “No
Service” to indicate some or all of the services have failed.
three minutes of the service failure), the status bar displays “Partial Service” or “No
Service” to indicate some or all of the services have failed.
When CAD-BE detects that the service is again available (usually within one minute of
service recovery), the status bar displays “In Service” to indicate the services have
recovered.
service recovery), the status bar displays “In Service” to indicate the services have
recovered.
To learn more about what is affected by the service failure, double-click the status
message on the status bar. CAD-BE displays a popup box that lists CAD-BE features
message on the status bar. CAD-BE displays a popup box that lists CAD-BE features